JOB DESCRIPTION

SUMMARY OF JOB FUNCTION

The Collector is responsible for contacting customers who are delinquent in their payment schedule to negotiate a payment plan.

KEY RESPONSIBILITIES

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Department.
• Manage repossession assignments with approved agents
• Weekly and monthly reporting to direct supervisor
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Meet defined department goals

QUALIFICATIONS & REQUIRED SKILLS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability to perform the essential functions

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Ability to Skip Trace using multiple resource

COMPETENCIES:  To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason when dealing with emotional topics.
• Customer Service – (internal and external); manages difficult or emotional customer situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments; solicits feedback to improve service.
• Oral Communication – (one-on-one and telephone); speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to question; participates in meetings.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically upholds organizational values.
• Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary (nights and/or weekends) to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; asks for help and offers help when needed.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to operate normal office equipment as required performing the essential job functions: keyboard, telephone, copier, facsimile, credit bureau, calculator, Loan Origination System, Servicing System, and other systems/software that the company utilizes as part of its overall population.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk or hear; stoop, kneel and reach.  The employee is frequently required to reach with hands and arms.  The employee is occasionally required to stand; walk and crouch.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

DISCLAIMER

This job description is only valid as of the date it was created.  Please contact the Director of Human Resources to obtain the latest version.

Nicholas Financial, Inc., (NASDAQ: NICK), is a publicly traded subprime auto finance company, established in 1985, that specializes in purchasing and servicing auto loans made by franchised and independent auto dealers, via a network of company owned and operated branch offices. Also, please check out our Website at: nicholasfinancial.com